FAQs

What are your hours of operation?

Royal Kratom is open 9am to 5pm PST, Monday through Friday. We are closed on the following holidays:
  • New Year's Day
  • Memorial Day
  • Easter
  • Independence Day (4th of July)
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

When will my order ship?

All orders will ship the same day as they are placed, as long as your order is placed before 1pm PST.

WE DO NOT SHIP ON WEEKENDS, YOUR ORDER WILL SHIP ON THE FOLLOWING MONDAY.

Unless of course, Monday falls on a holiday, then we will be out of the office and not able to ship your order until Tuesday.

How do I contact customer service?

Our customer service department is available Monday through Friday, 9am to 5pm PST. You can contact a customer service representative by:

Phone: (760) 602-1094
Email: info@royal-ws.com

Is my privacy protected by Royal Kratom?

We have taken extra steps to make sure your personal information is protected. We store all of your information on a secured server. Moreover, SSL encryption is used across the entire website, including the checkout process, to keep your billing information safe. No credit card information is saved on our system. We don’t share your personal information with any other third parties.

What shipping service will deliver my kratom?

When checking out you are able to choose between two shipping options:

  • FREE SHIPPING - USPS (3-5 Days)
  • OVERNIGHT SHIPPING - FedEx Standard Overnight

When do I receive my tracking information?

A tracking number will be automatically sent to your email address as soon as our shipping department ships your order. If you have not received your tracking number within 3 days of your order you should email us at info@royal-ws.com. A customer service representative will contact you as soon as possible with your tracking information.

Is kratom illegal in the United States?

Kratom, while widely legal across the United States, is currently illegal in the following states:

  • Alabama
  • Arkansas
  • Indiana
  • Tennesse
  • Vermont
  • Wisconsin
  • In addition kratom is currently illegal, although it remains legal within the state, in the following cities:
    • Jerseyville, IL
    • San Diego, CA
    • Sarasota County, FL