FAQs

What are your hours of operation?

Royal Kratom is open 9am to 5pm PST, Monday through Friday. We are closed on the following holidays:

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When will my order ship?

All orders will ship the same day as they are placed, as long as your order is placed before 1pm PST. If you place your order on the weekend, your order will ship out on the next business day.

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How do I contact customer service?

Our customer service department is available Monday through Friday, 9am to 5pm PST. You can contact a customer service representative by:

Phone: (760) 602-1094
Email: info@royal-ws.com

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Is my privacy protected by Royal Kratom?

We have taken extra steps to make sure your personal information is protected. We store all of your information on a secured server. Moreover, SSL encryption is used across the entire website, including the checkout process, to keep your billing information safe. No credit card information is saved on our system. We don’t share your personal information with any other third parties.

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What shipping service will deliver my kratom?

When checking out you are able to choose between two shipping options:

• FREE SHIPPING - USPS (3-5 Days)
• OVERNIGHT SHIPPING - FedEx Standard Overnight

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When do I receive my tracking information?

A tracking number will be automatically sent to your email address as soon as our shipping department ships your order. If you have not received your tracking number within 3 days of your order you should email us at info@royal-ws.com. A customer service representative will contact you as soon as possible with your tracking information.

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Is kratom illegal in the United States?

Kratom, while widely legal across the United States, is currently illegal in the following states:

• Alabama
• Arkansas
• Indiana
• Tennessee
• Vermont
• Wisconsin
• In addition to these states, kratom is currently illegal in the following cities:
• Jerseyville, IL
• San Diego, CA
• Sarasota County, FL

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What is kratom?

Natural kratom is native to Southeast Asia, harvested from a tree within the coffee family. It has centuries of history of use, mostly as traditional medicine, in the region, and it has become increasingly popular in the United States in recent decades. You can buy kratom online from Royal Kratom in a variety of forms and strains depending on your needs. If you’re new to kratom, check out our collection of kratom powders for sale. Or if you want to take it on the go, our kratom capsules for sale are the perfect choice. On the other hand, if you’re an experienced kratom user, buy kratom extracts for stronger effects.

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Which type of kratom should I buy?

There are a variety of kratom strains each with their own unique alkaloid ratio; it may take some trials to find a strain that works best for you. Usually, white and green strains have higher concentrations of mitragynine and lower levels of 7-hydroxymitragynine; while red vein kratom often has high amounts of both alkaloids. Choose whichever form you’d prefer; there is a minimal difference among powder and capsules, but kratom extract has a higher concentration of alkaloids.

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What is lab-tested kratom?

Lab testing ensures our all-natural products are safe for customers, have a consistent alkaloid profile, and are consistent between batches. Our testing checks for heavy metals and pathogens such as mold, bacteria, e coli, and other plant-related issues in addition to alkaloid levels. Royal Kratom’s lab tested kratom is tested by an accredited third-party laboratory, and you can request to view the report for any batch you order from us.